Frequently Asked Questions

Getting a safe deposit box is quick and easy. Once you complete the registration process and provide the required identification, you can typically access your box within 24-48 hours. We offer immediate availability for most box sizes, subject to completion of our verification process.

Accessing your safe deposit box is simple and secure. Visit our facility during business hours and present your identification and key. Our dual-key system requires both your key and our master key to open the box. You'll be escorted to a private viewing room where you can access your contents in complete privacy.

If you lose your key, contact us immediately. We have security procedures in place to handle lost keys. You'll need to provide proper identification and may need to drill the lock to gain access. There is a fee for lock replacement, and we'll issue you a new key once the lock is replaced. We recommend storing a spare key in a secure location.

We employ multiple layers of security to protect your safe deposit box:

• Dual-key system (your key + our master key required)
• 24/7 surveillance cameras and motion detection
• Climate-controlled vaults with fire protection
• Secure facility with multiple security checkpoints
• Trained security personnel on-site
• Time-lock systems on vault doors
• Reinforced walls and doors

Our facility meets or exceeds bank-level security standards to ensure your valuables are protected at all times.

You can store a wide variety of valuable items in your safe deposit box, including:

• Jewelry, watches, and precious metals
• Important documents (birth certificates, deeds, wills, passports)
• Precious metals and coin collections
• Digital media backups and external hard drives
• Family heirlooms and sentimental items
• Business records and contracts
• Insurance policies and certificates

Items that cannot be stored include firearms, illegal items, perishable goods, and hazardous materials. For a complete list of prohibited items, please contact our facility.

We offer multiple box sizes to accommodate different storage needs:

• Small Box (3" x 5"): Perfect for documents, jewelry, and small valuables - $29/month
• Medium Box (5" x 10"): Ideal for larger items, multiple documents, or small collections - $79/month
• Large Box (10" x 10"): For bulkier items, extensive collections, or business records - Custom pricing

All boxes include full insurance coverage and 24/7 online account management. You can upgrade or downgrade your box size at any time based on your changing needs.

Yes! Our secure online portal allows you to manage your safe deposit box account 24/7. You can view your account details, make payments, schedule visits, update your information, and access important documents. The portal is protected by bank-level encryption to ensure your information remains secure.

We understand that sometimes payments can be delayed. If your payment is overdue, we'll contact you via email and phone to remind you. After a grace period, access to your box may be restricted until payment is made. For accounts significantly overdue, we may need to drill the lock to access the box contents according to our rental agreement terms. We recommend setting up automatic payments to avoid any issues.

Yes, you can authorize additional users to access your safe deposit box. You'll need to:

• Complete an authorization form with the authorized user's information
• Provide proper identification for all authorized users
• Sign the authorization agreement in person at our facility

Authorized users must present valid identification and your key (or their own if you've provided one) to access the box. You can add or remove authorized users at any time by visiting our facility.

Absolutely. Privacy is one of our top priorities. We never know what you store in your safe deposit box - that information remains completely confidential. Our staff will never open your box unless you're present, and we maintain strict confidentiality protocols. All customer information is protected by bank-level encryption and privacy regulations. We never share your information with third parties without your explicit consent or a court order.

Our facility is open Monday through Friday from 9:00 AM to 6:00 PM for safe deposit box access. Weekend access may be available by appointment. Our customer service team is available via phone and email during business hours, and you can manage your account online 24/7 through our secure portal.